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Overview

24/7 fast roadside assistance service throughout South Africa

Take advantage of OPEL Roadside Assistance if your vehicle is immobilised (due to a breakdown or accident). You will be taken care of in the event of a breakdown or if your car is towed, allowing you to continue your journey – right to your front door if needed.

 

OPEL ASSISTANCE: YOU CAN COUNT ON US

 

DIAL: 0860 738 472

 

As the proud owner of a OPEL, you are driving a state-of-the-art vehicle. If properly maintained, chances are extremely remote that your vehicle will ever require any unforeseen mechanical repairs. However, for added peace of mind, OPEL brings you OPEL ASSISTANCE, a comprehensive roadside assistance programme for you and your OPEL vehicle. This programme is valid for the duration of the Warranty of the vehicle, which is 5 years or 100 000 km which ever occurs first. As a member of OPEL ASSISTANCE, not only will help be at hand immediately in the unlikely event that your vehicle experiences a breakdown, hence you will also receive a comprehensive range of benefits such as free medical advice, arrangement of emergency transportation and a 24 hour information service.

ROADSIDE SERVICE
 

OPEL ASSISTANCE will immediately come to your aid, wherever you are within South Africa, Swaziland, Lesotho, Botswana and Namibia. A standard call out fee dependent on the total kilometers distance (round trip) will be applicable in the following instances:

 

  • Jump start;
  • Flat tyre change;
  • Fuel replacement (the cost of the fuel will be added to the call-out fee);
  • Keys locked in car (the cost of a locksmith, should one be necessary / required,

 

will be added to the call-out fee).(model specific – should a towing fee be chargeable, it will be for the customers account) These fees are payable in cash. Should you not have cash, the Technician will transport you to the nearest ATM to withdraw the cash.

Towing service / Technician

 

In the unlikely event of your OPEL vehicle breaking down, OPEL ASSISTANCE will send a Technician to facilitate the repairs. Should the Technician not be able to carry out the repair on site and your vehicle is immobile, a tow truck will be arranged, so as to tow the vehicle to the nearest OPEL approved Dealership.

 

Towing service / Accident

 

In the event of an accident, OPEL ASSISTANCE will arrange for a tow truck to transport your vehicle to the closest approved Panelshop. This will be at your cost.

Safe storage

If necessary, OPEL ASSISTANCE will arrange free safe storage for your vehicle for up to 48 hours.

Repatriation of vehicle

Should you have to leave your vehicle for repairs at a OPEL Dealership located more than 100 km from your home, OPEL ASSISTANCE will arrange to have your vehicle repatriated to you. Some charges may apply and you will be advised before hand.

Travel Service

In the event of a breakdown more than 100 km from your home during the warranty period, OPEL ASSISTANCE will arrange for either one nights accommodation for you and your passengers or an alternate vehicle (car hire) to enable you to reach your destination, as well as the relaying of urgent messages and providing telephonic directions.

Car Hire

Should you be stranded more than 100 km from your home due to your vehicle undergoing unscheduled repairs during the warranty period, OPEL ASSISTANCE will make the necessary car hire bookings for you so that you can continue on your journey either to your home or to your destination anywhere in South Africa, Swaziland, Lesotho, Botswana and Namibia. In order to qualify for a car hire you must be in possession of a valid credit card and drivers license.

Medical Assistance

A single call will trigger the OPEL ASSISTANCE agent to conference a call between you and an emergency advice service to ensure you receive the support you require. For the cost of a local call, phone 0860 77 24 24 for more information about OPEL ASSISTANCE. The cost generated by the telephone or cellular service provider will be for your account or that of your Medical Aid. We recommend that you obtain the necessary insurance and medical aid for any additional costs that are not covered by this OPEL ASSISTANCE warranty.


Information Assistance on Opel Products


Outside of normal working hours, Opel Assistance will supply you with information pertaining to Opel products, including information relating to fuel and oil recommendations, service intervals, tyre maintenance, warning systems and applications and accessory enquiries.

 

OPEL DEALER NETWORK

Should you require any information regarding dealer locations and telephone numbers or should you be looking for any recommendations for intervention, or seeking advice on your relationship with your dealership, OPEL ASSISTANCE will provide you with support during normal office hours, the above information, as well as information on OPEL Servicing can be obtained from the OPEL Customer Care Centre. Apart from providing you with OPEL ASSISTANCE details and information, OPEL Customer Care will answer any general queries on Maintenance Plans, Warranty Conditions, New Service offers and upcoming Promotions.